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why do you want to work in customer service

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It starts with a very clear statement and strengthens this with several more affirmations. It’s A Great Way to Increase Your Overall Job Skills. Whatever, the response from the customer, the customer service person have to behave respectfully. Why customer service? Which of the two would you rather hear at a job interview? Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime. Loves Writing in my Free Time on varied Topics. 6 Reasons Why You’d Like a Career in Customer Service 1. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Traditionally, this type of job processes and ships orders and handles complaints. The person would also have a better knowledge and understanding of all aspects of a customer service job. The chance to help. How often have one been frustrated or angered because the customer service person chose to not accept a coupon, which has expired validity date on it. 3. Do you like helping people and solving problems? Of course, if you are shy and don't like talking to strangers, then a customer service job might not be an ideal option. Learn to be thorough and punctual in the job: The Best Chrome Extensions for Recruiters Are, Coronavirus and Working From Home Policy Best Practices, How to Work From Home Remotely as a Recruiter, How to Prevent Coronavirus by Disinfecting Your Home, How to Write an Elite Executive Resume? For example, if you applied to this job because you want to help people solve … Contrary to the overwhelming majority, some people actually call because they want help, have carved out time to listen, be patient, and, … As you can see, the second answer is full of positive energy and sounds better than the first one. That is very true. Why do you want this job? They provide information about products and services, take orders, respond to customer … If you enjoy the experience, consider incorporating that feedback into your interview responses—this could be a useful jumping-off point for explaining why you want to work with the … Learn to work in stressful jobs: They will have to forget the pride and respond to the requirements of the customer. One would also learn on how to listen properly to a person. For this reason, it would be best if a person can choose to be polite and treat the customer care personnel or other person with kindness. Curious about what those benefits might be? They also spend their time, trying to make the customers happy. Customers might yell at the customer service people. Hence, they learn the knack to deal with people. One can also try to behave more humanely with the customer care people. Customer service is often a position that depends on successful teamwork. On the other hand, the first answer is an answer from a person who may provide good customer service but only because s/he is forced to. They might not have meant what they said. Making A Difference – The … i like customer service because i like to interact with persons of different thought, and i think i have the ability to convince them with my communication skills, that why i like customer service the most. The reason you want to be in customer service and what customer service means to you should go hand-in-hand. It is common knowledge that the job of a customer service … How it is said. Sample answers to “why do you want to work for us” I like the philosophy of your company. If the person has worked in customer service, at one point in time, the person would learn to appreciate the true value of friendship. The person will also learn to be tough. 2) Teacher. 2. This definitely does away with the ego of the person, who works in a customer service job. This article here tries to discuss the reasons why yo should work in customer service industry. I really enjoy the interaction with people and find no problem answering even the most trivial questions. Or, perhaps you’re a founder who needs to convince investors to allocate more funds to build a robust customer service … Actually, there are great reasons to work in customer service! Learn to … Since, working in customer service jobs one comes face to face with a lot of people. 12 years of Experience within the International BPO/ Operations and Recruitment Areas. It's a given that you'll develop people skills while working in a customer … I want them to leave the premise with a big smile on their face What is most important in CS is simply to know your customer (kyc). 16 Reasons Why Everyone Should Work in Customer Service 1. 1. While your customer might need help this time, they probably don’t want to reach out to you every single time they stumble onto the same issue.. That’s why … Even in the face of downright rudeness from customers, the customer service people have to remain calm and soft spoken. The superiors or customers both keep an eye on the customer service people and how they are going about their job. Working for long hours, without any time off would make a person to appreciate whatever free time they can get. The speaker shares one of his innate values when stating, ‘I get a deep sense of satisfaction helping customers.’, By speaking about your beliefs, you partly address the question, ‘Are you the sort of person we can work with?’. Hands On Help – Being the first point of contact for customers is a huge part of any customer service career. Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and … However, I do realize that my job depends on the customers’ satisfaction and therefore I make a big … Maybe you’re up for a promotion and want to show your boss exactly why customer service is important to their bottom line. Top 13 Reasons, “What Can you Contribute to the Company?” How to Answer. It is seen that for most of the time, a customer service person is ill treated by the customers to a large extent. The exception: when customers are awesome There are situations in which darling you working in customer service … They may also have to learn how to take insults from the customer as well as get scoldings from the boss, for no reason whatsoever. But... 2. They will also learn patience, because if they react or appear as rude as the customer, the service person might lose the job. Maybe you are that person, but unless you have a really credible reason why you do, keep it to yourself. It is part of their job, to respond to people as per the requirements of the customers. Reasons Everyone Should Work in Customer Service Industry: 5. You’ve got to deal with a lot of people, some borderline crazy!! This is because the motivation level of each and every candidate is verified. This is because in customer service, you’ll generally have … One would also learn to not hold the customer service person responsible for the trouble they encounter. Good customer service takes team work. Customer service representatives interact with customers on behalf of an organization. The customer service also learn to handle pressure without getting hassled. Why it's Great to Work in Customer Service 1. These signals can be divided into three groups: Waiting to hear it often, the person who has worked in customer service would not have any inhibition to part with a heartfelt apology, if it is so required. According to American Express, more than two-thirds of American consumers say they are even willing to spend more with brands that provide a superior customer service. Start by embracing the fact that customer service is difficult. It gives a clear impression of a highly motivated person who provides high standards of customer service. More often than not, it has been seen that a customer service person will have to deal with anger and frustration from the customers because a job has been delayed or not been successfully completed. Help Desk Interview Questions and Answers: IT, Computer and Analyst. I like customer service because I like to find alternative solutions for the clients. One has no right to demand and expect for respect, when one does not give it. ► Answer 2: I love dealing with customers. Do not fret if things go haywire, while on the job. I enjoy treating people as I want to be treated and seeing how quickly a situation can change. The question ‘why would you like to work in customer service’ is among many other motivation questions asked in a job interview. It has been seen that most of the customer service jobs, require the person to work hard, without getting much time off. ⇛ Why Do You Want To Be A Flight Attendant? It is found that most of the people,who have worked in customer service job will turn out to be good listeners. One would discover on how to work in a stressful environment. What is said. 17 Best Tips, What Can You Bring to The Company? This is a good question to start with, as it will give them a chance to explain to you what their interests are and why they are particularly interested in working in this field. If you are a sociable, outgoing person, then this should be a major draw for you. You may want to consider a career as a customer service representative! Hence, they know the importance of a heartfelt sorry. When one is in a customer service job, one quite often encounters all kinds of people. They try and make it easy for others, probably hoping that someone would help them if there was requirement for it. Not just in their job, they learn to be thorough and punctual in everything they do. In such instances, if a person is treated with kindness by the customer, then one is sure to appreciate it. I’d be proud to work … Proverb. How to Answer, Why Education is Important? Job Hunting Tips for New Graduates, 17 Interesting Habits of Exceptionally Charismatic People, Coronavirus Checklist Questions Employers Should Ask, How Coronavirus is Impacting the Recruitment Industry, How to Dress for Success as a Woman? At times, one can communicate non verbally as well on other occasions, one would have to speak plainly. You could say any of the following because they are good reasons, and most likely reasons the employer will want to hear from you. Working well with others is an essential skill for being … The people who have worked customer service jobs will do well even under pressure. At the same time, they rarely get appreciated for the job well done. So now I feel that working in customer service has definitely helped learn how to deal with different people and situations… The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more often , pretty rude. The customer care person, learning to handle all this will also learn to handle frustration. I like customer service because I like to find alternative solutions for the clients. 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